Contact

At FORJ;, we pack every order with care and intention—just like we make our pieces. Please allow 1-2 business days for processing before your item ships.

We currently ship within the U.S. via USPS and UPS, and shipping rates are calculated at checkout based on the size, weight, and destination of your order. You’ll receive a tracking number by email as soon as your order is on its way.

We are not responsible for delays caused by the carrier, but we’ll always do our best to help if your package is delayed or goes missing! If your order is marked as delivered but hasn’t arrived, we recommend first reaching out to your local postal carrier.

Whenever possible, I laser cut custom boxes and box inserts from recycled and reusable cardboard boxes to ship your order with care.

If you have any questions about your shipment, feel free to reach out: contact@forjstudio.com

Because our products are handmade in small batches, we do not accept returns or exchanges unless an item arrives damaged.If your order is damaged, please email a photo of the itemin its original packaging to contact@forjstudio.com for a full refund. If you'd prefer a replacement or an exchange of equal value, I’ll create a new piece at no cost— you just cover the shipping.

Your Booking Includes:

• A Signed Rental Contract (which I will send to you after you request your booking!)
• A Welcome Packet with Important Dates & Information
• A Final Coordination Call 30-50 days Before Your Event
• Drop-Off and Set-Up Coordination with your Venue (for an additional fee)

Communication:

Our office hours are 9 AM - 5 PM CST Monday - Friday. We will respond to your inquiries within our Monday - Friday office hours, and no more than 72 hours after you email us at contact@forjstudio.com.

Payments:

A 50% non-refundable retainer is due upon booking. The remaining 50% along with a cleaning fee of $5/set, a $150 refundable Damage Deposit, and any add-ons you select, are due 30 days prior to your event.

Our "Pick Your Seat" Display includes a cleaning fee of $25 for post-event cleaning to cover the cost of cleaning supplies and our time. The refundable $150 Damage Deposit will be returned to you after your event if the rental is returned undamaged.

Late Fees:

Overdue invoices will incur a $75 late fee and an additional 1% of the unpaid invoice amount every day, up to 5 days after the invoice due date. After 5 days, FORJ; has the right to terminate the rental agreement, retain any monies recieved thus far, and forfeit services.

Order Changes. Rescheduling & Cancellation:

You have up to 20 days before your event to make changes to your order, and at that time will be billed for any additional services. Overages will be refunded after your event. Changes are subject to the available inventory at the time of request.

You may reschedule for any reason up to 45 days in advance of your event. One complimentary reschedule within 12 months of your original booking is included in your first reservation with FORJ;.

To avoid charges, you must cancel 31 days before your event (notify me at contact@forjstudio.com) and receive confirmation from me. Failure to do so will result in the mandatory payment of the remaining balance. The initial 50% deposit is nonrefundable.